Warranty & Terms

Last updated: September 15, 2025

1. Hardware Warranty

If your subscription includes hardware (such as touch screen tablets), the following warranty applies:

  • Coverage: Devices are covered by a 12-month limited warranty starting from the date of first use.
  • Manufacturer defects, faults in materials or workmanship, and failures under normal business use.
  • Misuse, negligence, accidental damage (e.g. drops, spills), unauthorized repairs, cosmetic wear and tear, or loss/theft.

Your Responsibilities

  • Use the device as intended and keep it safe.
  • Follow any provided care and operating instructions.
  • Report faults promptly within the warranty period.

Warranty Claims

  1. Email our support team at support@wehelphospitality.com.au at any time.
  2. Provide device details (serial number, start date, issue description).
  3. Our team will assess the claim and arrange repair or replacement.

Limitations

  • Warranty is limited to repair or replacement of faulty hardware.
  • WeHelpHospitality is not responsible for indirect loss, business disruption, or data loss caused by hardware issues.
  • Replacement devices may be new or refurbished but will be of equal or better quality.
  • The warranty is non-transferable and applies only to the original subscriber.

After 12 Months: Support and replacement remain available but may incur additional costs.

2. Subscriptions, Billing & Cancellation

  • Access to the service requires an active, paid subscription.
  • Payments are processed automatically at the agreed billing cycle.
  • Subscriptions can be cancelled by providing written notice at least 48 hours before the next payment is due.
  • Accounts may be suspended or terminated for missed payments or serious breaches of this policy.
  • When cancelled, access remains active until the end of the current billing period.

3. Disclaimer & Limitation of Liability

  • WeHelpHospitality provides the service and hardware on an “as is” and “as available” basis.
  • While we aim for accuracy, reliability, and uptime, we cannot guarantee uninterrupted service at all times.
  • WeHelpHospitality is not liable for indirect or consequential losses, business disruption, or data loss that was not properly backed up by the subscriber.
  • The maximum liability of WeHelpHospitality is limited to the value of the subscription fees paid in the 12 months prior to a claim.